One star for the terrible service I was given. I ordered a book for my class through their website and was given options that weren't relevant for my class. I was given every excuse and loophole in the book. Then I was told that I was given exactly what was on the syllabus, I wasn't. There was a mistake on the syllabus so the ISBN on the syllabus didn't exist. I will never shop here again because I have had multiple issues with this company from my first semester. They do not hold themselves liable and this specific location has a reputation for being rude that they certainly live up to. I am currently on hold with my bank to process a dispute for the charge. Thanks Booksmart.
This facility never answers the phone. I've been calling since yesterday and I continue to get multiple rings, then I get the voicemail. This is poor customer service. I don't live nearby and before driving such a distance, I thought it would be a good idea to call before coming to ensure the book is in stock. You guys need to get it together and hire more staff to be available at ALL TIMES!
I gave the clerk my schedule and was told that I had the right books, I purchased an access code to view the textbook online for the class and was given the wrong access code and title not knowing that the revel and connect were different. I called booksmart because I paid $70 for the access code and was told the deadline was 29th of August so therefore I am out of luck they would not take responsibility for given me the wrong textbook. Please be aware when dealing with booksmart they don't stand behind there wrongdoing.
Quick and easy service. They pretty much have everything you need.
They are never open??!!! As a student in gardens who has to drive THIRTY MINUTES to get here since they closed their gardens location for NO GOOD REASON they have horrible hours. I am halfway through summer courses without a textbook because it is impossible to get here when they are open. I hate this place i would rather drive into a wall than have to come here again. Absolute worst
Booksmart is a US Book Store based in Lake Worth, Florida. Booksmart is located at 4469 S Congress Ave #116, Lake Worth, FL 33461, USA.
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